Rosie Palliser sees advice as more than a job, it’s an opportunity to make a positive impact in her clients’ lives.
Sometimes this means going above and beyond expectations, such as driving to a client’s home when their health means they can’t get to her, or noticing they might need something they haven’t asked for and helping them access this.
The path to advice
Rosie Palliser first realised her calling for financial advice in 2008 when she was working in the Westpac Call Centre after finishing school. Enjoying situations where she was able to make a difference for customers, she decided she wanted to move to a bigger scale of impact and moved to the Sunshine Coast to study financial planning. While studying, she met her current boss at a careers night and started working for him as an assistant. She became a financial adviser in June 2014.
Rosie believes her timing to enter advice worked in her favour, with the industry increasingly recognising the need to boost numbers of female advisers and focusing on women’s needs, such as traineeships with other women. It has also been beneficial in doing her job, as “different people appeal to different clients. A client opened up to me recently with some very personal information and I don’t think she would have been comfortable doing that with a male adviser”.
While many enter a career path and find the reality doesn’t match the fantasy, for Rosie, advice has been highly rewarding.
From Rosie’s perspective, “there’s lots to learn and so many different aspects to become an expert in, alongside the constantly changing legislation.” She feels it gives her constant challenge – both in technical and soft skills – and allows her a comfortable balance between interacting with clients to focused desk work from admin to strategy development.
Being adviser has given Rosie autonomy and the experience of “running her own business” while still having the backing of a larger organisation and the support of a team.
Making a difference
Rosie’s clients are largely pre-retirees who are unlikely to be able to self-fund in retirements and it is these clients who can often find the most benefit from advice. For example, one of Rosie’s clients was diagnosed with Parkinson’s disease and was directed to Rosie in 2016 by his local bank branch for help with the insurance in his superannuation funds. His health meant he was unable to get to Rosie – so she drove to him. She contacted one of his superannuation funds to organise a claim for total and permanent disability insurance and also helped him clear debt he was concerned about. It took nearly a year to have the claim processed but Rosie kept the client updated regularly on what was happening. She also helped the client roll over his super into one account and start a pension to allow him an ongoing and reliable income to support him as his condition worsens. Situations like this can be life changing for clients.
Or another situation saw a family visit Rosie. They have young children and want to retire early. Rosie was able to set up their investments to help them generate an income until they can access their superannuation.
The key to success
For Rosie, mentors and sponsors have been critical. Her boss has been a key sponsor and her biggest advocate. She describes him as having held her hand through becoming an adviser and helping her develop the experience she needed. However, having a range of people to speak to has also been vital. Rosie’s team has an even gender balance and she is able to speak to a number of the senior advisers in the team.
Aside from this, Rosie lives by a quote from C. W. Wendte, “Success in life is a matter not so much of talent or opportunity, as of concentration and perserverance”.
A final word
Rosie is passionate about her job and her advice for those thinking of becoming a Financial Adviser is to go for it. Her tip is to persevere and back yourself (something women aren’t always known for doing).